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Terms & Conditions

Descriptions and Product Information

Every effort has been made to ensure product colours are as accurate as possible, however due to monitors and screen setting variations, we cannot guarantee that the colour you will see 100% accurately reflect the true colour of the product.  All images, photos, descriptions, specifications and advertising shown on this website are for the sole purpose of giving an approximate idea of the products described in them.  They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

Purchasing Products

The prices displayed on this site are quoted in GB Pounds and include VAT at 20% (UK Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted.

All prices are quoted exclusive of postage and packaging, which will be charged at the following rates.

Standard UK Shipping: £2.95

We will from time to time apply promotional discounts against the normal prices of selected goods and/or their shipping costs.  We may do this by applying promotional codes to the listings of those goods on the website, in which case the deductions will be labelled on the site and applied automatically at the checkout stage of your purchase transactions.

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable.   If the products cannot be delivered within a timely fashion, we will notify you of this delay and you may either cancel your order or agree an extended delivery time with us.   Any orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and that these goods have been paid for and all applicable charges paid in full

No payment shall be deemed to have been received until we have received payment in cleared funds.  We will confirm our acceptance of your order once payment is taken however we reserve the right at all times and at our sole discretion to refuse to accept any orders, and refunds will be issued. 
If you exercise a right to cancel your order but the goods have already been dispatched, please follow the Returns Procedure set out in our Returns and Exchanges policy, which also details refunds.


The e-voucher is an online gift certificate that can ONLY be redeemed in GB Pounds online at, e-vouchers can be purchased in decimal amounts between £5.00 and £50.00

For technical reasons, we regret that only one e-voucher can be purchased or redeemed per transaction. The e-voucher is sent via email and contains a voucher code and expiry date.  E-vouchers are valid for 24 months and must be used by the date shown on the e-voucher. At the end of this period any unused balance will be forfeited.

Once payment has cleared the e-voucher will be transmitted electronically and then, just like a physical voucher, its safekeeping and proper use is the purchaser's / recipient's responsibility. We cannot be held responsible for any e-voucher which is emailed to an incorrect address supplied by a purchaser, or which is lost, stolen or deleted. From time to time e-vouchers can get caught up in spam filters, and it is up to the recipient to check these filters. We cannot take responsibility for e-vouchers that cannot be delivered to the recipient's email address because of spam filters, firewalls or other security measures operating on the recipient's system, capacity of the recipient's mailbox or any other factors outside our control.

Please note that e-vouchers are not refundable.

Price Promise

We promise to provide competitive prices.

Complaints Procedure welcomes any comments about our site and service, good or bad. The site's success relies on you telling us how to improve the service for your benefit.  We aim to deal with any complaints quickly and fairly, if you have any reason to complain, or would like to make a constructive comment or criticism then please email customer services at We aim to respond to your complaint within 24 hours of receipt.

Limitation of Liability

Nothing in this Agreement shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our servants, agents or employees. However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this agreement. We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment

Termination and Suspension

We may immediately issue a warning, suspend or terminate your registration and deny you access to all or part of the website or refuse to provide our services to you without notice if you

  • Are in breach of any part of this agreement
  • We cannot, for any reason, verify or authenticate any information you provide to us
  • We believe that your actions may cause legal liability for us, you, or any other user.


Company Information

Purple Holly Limited
Registered Office: Unit 1A, Chestnut Industrial Estate, Bassingham, LN5 9LL, United Kingdom
Registered in England No. 07187662
VAT No. GB 992504304


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