Call us at +44 (0)1522 789748

Help

If you should experience problems with the site or would like an answer to a question please email us at info@purpleholly.co.uk

General Information

You can conveniently shop around the clock at the Purpleholly Online Store. Please be aware that we cannot accept orders made by e-mail, letter, phone or fax

Placing an Order

Finding the products you want you can browse through our products using the menu's at the top of each page, we have departments for Home Accessories, Kitchen, Dining, Garden, and Gifts which are divided into the various product types, and product brands alternatively you can use the search box at the top of every page, or our advanced search facility.

How to place an order

After you have found a product you would like to purchase you can select your required quantity followed by clicking the "add to shopping bag" button. This will add immediately add this item into your shopping basket. You can then browse and add more products, or at any time review the content of your shopping bag. Once you have finished and wish to purchase the contents of your shopping bag, either return to your bag using the "View" link and click the "Checkout" button or click the "Checkout" link along the left hand side of every page. If you have purchased from us previously and created an account simply login using your email address and password. If you've forgotten your password click the "Forgot your password" link and follow the instructions. If this is the first time you've purchased from us click either the "Register and Checkout" button or "Checkout” button and enter your personal details including the billing address, if you are paying by credit card your billing address should match the address on your card statement. Once you've completed all your details click "Continue". At this stage you can decide which shipping address to use, and continue.

How to use any promotional codes

The order summary page allows you to enter any promotional discount codes or gift certificate numbers. Once you continue you will be presented with your chosen payment options How to pay for your order
Paying by Credit/Debit Card. We accept all major credit and debit cards, including VISA, MasterCard, Maestro and Solo(not AMEX). We have partnered with WorldPay to ensure that your transactions are processed securely and reliably. WorldPay is a leader in secure Internet payment processing. You will be temporarily directed to the WorldPay site to provide your credit/debit card details and then redirected back to Purpleholly.co.uk once the transaction has been processed.
 
Paying Directly - You can pay by direct bank BACS transfer, bank account details are provided during the order processing stage.
 
Paying by Paypay - You can also pay using Paypal if you so wish; this enables you to pay using AMEX among other means.
 
Creating a new account
You can create a new customer account before or during the purchase process. If you wish to create a customer account before placing an order, click on the "My Account" link at the top of every page and click the "Register" button. Enter all your personal information, including email, required password and billing address. Click continue when all details are completed, you are now a registered customer of Purpleholly.co.uk
 
Login to an existing account
If you wish to login to an existing customer account, click on the "My Account" link at the top of every page enter your email address and password and click the "Login" button.
 
Forgotten Passwords
If you've forgotten your customer password, click the "My Account" link at the top of every page, click the "Forgot your password" link, enter your email address and click the "Continue" button. An automated email will shortly send your password.
 
View Previous Orders
You can view and check the status of any order that you have placed. You can even click the "Repeat Order" link to purchase the same items on a complete order again. From here you can also print additional copies of your order/invoice, along with request a returns number for unwanted/faulty product returns.
 
Modify Personal Information
Once logged in this option allows you to change any of your personal information held on the system, from here you can also decide whether to receive our email newsletters or not.
 
Manage Shipping Addresses
You can have multiple shipping addresses logged against your account, here you can add, delete, and alter addresses. During the purchase process you will then be able to select one of the many available shipping addresses, for simplicity you will automatically be allocated a default shipping address.
 

View Wish List

You can if you wish build up a wish list of products that you would like to purchase in the future.
 

Contact Us

You can use this contact form as an alternative to sending us an email.
 

FAQ

 

Q: How do I contact Purpleholly.co.uk (for customer services or sales)

A: You can email purpleholly at info@purpleholly.co.uk, or sales@purpleholly.co.uk or alternatively use the contact us form provide on the website, or you may contact us by phone between 9.00am to 5.00pm, Monday-Friday on 01522 789748. You can also write to us at the following address: Purple Holly Gifts, Unit 1A, Chestnut Industrial Estate, Bassingham, Lincoln, LN5 9LL, United Kingdom

 

Q: Can I place an order over the phone?

A: You can place orders via the website, or alternatively by phone. Contact us on 01522 789748 to place your order.

 

Q: Do you sell/ship into every country?

A: We currently only ship within the United Kingdom, Canada and US.

 

Q: I cannot find the product I'm looking for

A: Try navigating through the department menu's for the type of product you are looking for, alternatively use our search facility, simply enter the name or product code for the product you are looking for.

 

Q: What browsers does your website support?

A: Purpleholly.co.uk supports Internet Explorer, Firefox, Chrome, and Safari. If you should experience problems with any browser please email: enquiries@purpleholly.co.uk

 

Q: Is the site secure?

A: Yes, we use a secure SSL from the point you enter any personal details, we also use WorldPay as our primary credit/debit card processing gateway to ensure a complete secure and safe transaction from start to finish.

FAQ

 

Q: How do I contact Purpleholly.co.uk (for customer services or sales)

A: You can email purpleholly at info@purpleholly.co.uk, or sales@purpleholly.co.uk or alternatively use the contact us form provide on the website, or you may contact us by phone between 9.00am to 5.00pm, Monday-Friday on 01522 789748. You can also write to us at the following address: Purple Holly Gifts, Unit 1A, Chestnut Industrial Estate, Bassingham, Lincoln, LN5 9LL, United Kingdom

 

Q: Can I place an order over the phone?

A: You can place orders via the website, or alternatively by phone. Contact us on 01522 789748 to place your order.

 

Q: Do you sell/ship into every country?

A: We currently only ship within the United Kingdom, Canada and US.

 

Q: I cannot find the product I'm looking for

A: Try navigating through the department menu's for the type of product you are looking for, alternatively use our search facility, simply enter the name or product code for the product you are looking for.

 

Q: What browsers does your website support?

A: Purpleholly.co.uk supports Internet Explorer, Firefox, Chrome, and Safari. If you should experience problems with any browser please email: enquiries@purpleholly.co.uk

 

Q: Is the site secure?

A: Yes, we use a secure SSL from the point you enter any personal details, we also use WorldPay as our primary credit/debit card processing gateway to ensure a complete secure and safe transaction from start to finish.