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PurpleHolly Customer Reviews
Feefo Reviews - Average 98% (1293 reviews) 
| Date | Score | Customer Comment | Our Response |
|---|---|---|---|
| 20-Jan-2020 |
Service:  Product: |
Service rating : I haven't received my goods yet and there has been no reply, when I send an email about the approximate delivery date Product : Slow response |
Many apologies for this. As per our telephone discussion, we unfortunately were unable to locate your email, which was sent over the Christmas period, so apologies for this. On checking your tracking details with royal mail we note that the parcel has not been received, and due to the timescale we have... Read More. Many apologies for this. As per our telephone discussion, we unfortunately were unable to locate your email, which was sent over the Christmas period, so apologies for this. On checking your tracking details with royal mail we note that the parcel has not been received, and due to the timescale we have agreed to send you a replacement set. Please do let us know when you receive these replacement glasses, and we do hope you will use us again in the near future. |
| 20-Jan-2020 |
Service:  Product: |
Service rating : My parcel arrived very fast and in good condition. Customer services sorted out a small problem I had very efficiently. Full marks at Purple Holly, to all your team. Product : Quality of the glass are perfect |
Service rating : Thank you for your feedback - we're delighted that all has gone well with your order and if we can assist you again in anyway, we would love to welcome you back to Purple Holly very soon. Product : We are thrilled you like the quality the glassware, they are handmade by Leonardo in... Read More. Service rating : Thank you for your feedback - we're delighted that all has gone well with your order and if we can assist you again in anyway, we would love to welcome you back to Purple Holly very soon. Product : We are thrilled you like the quality the glassware, they are handmade by Leonardo in Germany and are very good quality. We hope you get good use out of them. |
| 20-Jan-2020 |
Service: Product: |
Service rating : Delivery on time and no problems Product : The clock you fine but is expensive for what it is |
Service rating : Thank you so much for taking the time to say such lovely things about us - we are delighted to hear that you received on time delivery with no problems. Product : Thank you so much for taking the time to leave your comments about the Thomas Kent clock. We will feedback your... Read More. Service rating : Thank you so much for taking the time to say such lovely things about us - we are delighted to hear that you received on time delivery with no problems. Product : Thank you so much for taking the time to leave your comments about the Thomas Kent clock. We will feedback your comments to the supplier, the price is reflected in the fact that they are handmade. We hope to hear from you again soon. |
| 16-Jan-2020 |
Service: Product: |
Service rating : Beautiful glasses, great service would definitely use this company again. Product : Great all round |
Thank you so much for your feedback, we are thrilled you love your Millefiori White Wine Glasses - please come back and visit us again soon! |
| 16-Jan-2020 |
Service: Product: |
Service rating : I am not happy with service in this shop. I send email to them regarding my salad servers but no one come back to me. Product : My salad servers they not acceptable |
Service rating : Hi Katarzyna, many apologies for not responding sooner. Due to the Christmas rush we were unable to locate your email. We do normally respond to all emails and telephone calls immediately to resolve customer issues. We will issue you a full refund for the faulty salad servers. We hope...
Read More.
Service rating : Hi Katarzyna, many apologies for not responding sooner. Due to the Christmas rush we were unable to locate your email. We do normally respond to all emails and telephone calls immediately to resolve customer issues. We will issue you a full refund for the faulty salad servers. We hope that you give us a second chance and that you will use us again in the future. Product : Once again apologies for the faulty salad servers we will report the fault to the suppliers, there is no need to return, we will issue a full refund. Thanks for the comments you have provided. |
| 16-Jan-2020 |
Service: Product: |
Service rating : Very helpful and efficient company. Forgot to include gift message when ordered online but this was sorted for me by 'phone. Bought a clock that was sent and gift-wrapped for me from UK to family in Florida. It arrived on time, gift wrapping was lovely and parcel very well protected...
Read More.
Service rating : Very helpful and efficient company. Forgot to include gift message when ordered online but this was sorted for me by 'phone. Bought a clock that was sent and gift-wrapped for me from UK to family in Florida. It arrived on time, gift wrapping was lovely and parcel very well protected with packing material. The clock is in perfect working order and very much appreciated. Product : Beautiful Thomas Kent mantel clock! |
Service rating : WOW! Thank you so very much for your fantastic review! We absolutely love satisfying our customers and receiving feedback like this is this is what it's all about.. Please do come back to visit Purple Holly again soon! Product : We are so pleased the beautiful Thomas Kent clock was... Read More. Service rating : WOW! Thank you so very much for your fantastic review! We absolutely love satisfying our customers and receiving feedback like this is this is what it's all about.. Please do come back to visit Purple Holly again soon! Product : We are so pleased the beautiful Thomas Kent clock was well received as a gift. The clocks are timeless and very popular. We would be delighted to hear from you and your family again soon. |
| 14-Jan-2020 |
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Service rating : Excellent service Product : Good service |
Service rating : Thank you for your feedback - we're delighted that all has gone well with your order and if we can assist you again in anyway, we would love to welcome you back to Purple Holly very soon. Product : We are so pleased you love your Orla Kiely Flower coasters. We have lots of new Orla... Read More. Service rating : Thank you for your feedback - we're delighted that all has gone well with your order and if we can assist you again in anyway, we would love to welcome you back to Purple Holly very soon. Product : We are so pleased you love your Orla Kiely Flower coasters. We have lots of new Orla Kiely products to add to it very soon so please do visit us again soon, we would love to hear from you. |
| 10-Jan-2020 |
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Service rating : Fast delivery time Product : Lovely item |
Service rating : Thanks so much for your fabulous feedback, and for your kind comments about our fast customer service. Product : We are thrilled you love the Wrendale teaspoons - please come back and visit us again soon! |
| 10-Jan-2020 |
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Service rating : Quick service, great company. Product : Amazing clock! Looks more expensive! |
Service rating : Hearing that you love your new clock and that you felt our service was excellent & fast as well as being great value for money is truly tremendous Product : We are so thrilled to hear that you love your Thomas Kent Wall Clock. It is really wonderful to get feedback from happy... Read More. Service rating : Hearing that you love your new clock and that you felt our service was excellent & fast as well as being great value for money is truly tremendous Product : We are so thrilled to hear that you love your Thomas Kent Wall Clock. It is really wonderful to get feedback from happy customers. We have lots of other goodies to add to it! |
| 10-Jan-2020 |
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Service rating : Favourable price , quality goods and exceeded delivery date , well done. Product : Lovely colour decent size storage jar for tea etc |
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| 09-Jan-2020 |
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Service rating : I am satisfied with the quality of the products. But there were some water marks on the pie dish and it was not discounted. Product : Nice product. |
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| 07-Jan-2020 |
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Service rating : Would recommend Product : Good price, fast delivery |
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| 07-Jan-2020 |
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Service rating : Posted in time for Xmas and packaged carefully to ensure it arrived safe and sound. Product : A gorgeous china mug, Granny loved it! |
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| 06-Jan-2020 |
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Best price online, fast delivery, nicely packaged. | |
| 05-Jan-2020 |
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Service rating : Easy to use website, great prices and super fast delivery! Couldn’t be happier with the gifts I purchased, lovely to deal with. Product : Bought as a gift, great price. |
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| 05-Jan-2020 |
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Service rating : Brilliant communication. Friendly and helpful. Prompt delivery. Product : As expected. Beautiful quality. |
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| 03-Jan-2020 |
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Service rating : Product as expected, arrived promptly, good value Product : Product as expected, arrived quickly, good price |
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| 03-Jan-2020 |
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Service rating : Amazing service great choices of value for money items. Love the finishing touches of the wrapping if they are a gift. I reside in Australia and purchase gifts for my family who live in UK. Product : Beautiful gifts |
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| 02-Jan-2020 |
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Easy to order and arrived on time would use this website again. | |
| 02-Jan-2020 |
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Service rating : I received my order quickly and it was very well-packaged. I’d definitely buy from Purple Holly again, I’ve recommended your site to friends and family and they were impressed by your range of goods online. Product : I love them, my family loves them... and the friends I bought them... Read More. Service rating : I received my order quickly and it was very well-packaged. I’d definitely buy from Purple Holly again, I’ve recommended your site to friends and family and they were impressed by your range of goods online. Product : I love them, my family loves them... and the friends I bought them for loves them. The illustrations are lovely and the display box they come in makes it even better. |
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