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PurpleHolly Customer Reviews

Feefo Reviews - Average 98% (1293 reviews)

Date Score Customer Comment Our Response
20-Jan-2020 Service:

Product:

Service rating : I haven't received my goods yet and there has been no reply, when I send an email about the approximate delivery date
Product : Slow response
Many apologies for this. As per our telephone discussion, we unfortunately were unable to locate your email, which was sent over the Christmas period, so apologies for this. On checking your tracking details with royal mail we note that the parcel has not been received, and due to the timescale we have... Read More.
20-Jan-2020 Service:

Product:

Service rating : My parcel arrived very fast and in good condition. Customer services sorted out a small problem I had very efficiently. Full marks at Purple Holly, to all your team.
Product : Quality of the glass are perfect
Service rating : Thank you for your feedback - we're delighted that all has gone well with your order and if we can assist you again in anyway, we would love to welcome you back to Purple Holly very soon.
Product : We are thrilled you like the quality the glassware, they are handmade by Leonardo in...
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20-Jan-2020 Service:

Product:

Service rating : Delivery on time and no problems
Product : The clock you fine but is expensive for what it is
Service rating : Thank you so much for taking the time to say such lovely things about us - we are delighted to hear that you received on time delivery with no problems.
Product : Thank you so much for taking the time to leave your comments about the Thomas Kent clock. We will feedback your...
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16-Jan-2020 Service:

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Service rating : Beautiful glasses, great service would definitely use this company again.
Product : Great all round
Thank you so much for your feedback, we are thrilled you love your Millefiori White Wine Glasses - please come back and visit us again soon!
16-Jan-2020 Service:

Product:

Service rating : I am not happy with service in this shop.
I send email to them regarding my salad servers but no one come back to me.
Product : My salad servers they not acceptable
Service rating : Hi Katarzyna, many apologies for not responding sooner. Due to the Christmas rush we were unable to locate your email. We do normally respond to all emails and telephone calls immediately to resolve customer issues. We will issue you a full refund for the faulty salad servers. We hope... Read More.
16-Jan-2020 Service:

Product:

Service rating : Very helpful and efficient company. Forgot to include gift message when ordered online but this was sorted for me by 'phone. Bought a clock that was sent and gift-wrapped for me from UK to family in Florida. It arrived on time, gift wrapping was lovely and parcel very well protected... Read More. Service rating : WOW! Thank you so very much for your fantastic review! We absolutely love satisfying our customers and receiving feedback like this is this is what it's all about.. Please do come back to visit Purple Holly again soon!
Product : We are so pleased the beautiful Thomas Kent clock was...
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14-Jan-2020 Service:

Product:

Service rating : Excellent service
Product : Good service
Service rating : Thank you for your feedback - we're delighted that all has gone well with your order and if we can assist you again in anyway, we would love to welcome you back to Purple Holly very soon.
Product : We are so pleased you love your Orla Kiely Flower coasters. We have lots of new Orla...
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10-Jan-2020 Service:

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Service rating : Fast delivery time
Product : Lovely item
Service rating : Thanks so much for your fabulous feedback, and for your kind comments about our fast customer service.
Product : We are thrilled you love the Wrendale teaspoons - please come back and visit us again soon!
10-Jan-2020 Service:

Product:

Service rating : Quick service, great company.
Product : Amazing clock! Looks more expensive!
Service rating : Hearing that you love your new clock and that you felt our service was excellent & fast as well as being great value for money is truly tremendous
Product : We are so thrilled to hear that you love your Thomas Kent Wall Clock. It is really wonderful to get feedback from happy...
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10-Jan-2020 Service:

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Service rating : Favourable price , quality goods and exceeded delivery date , well done.
Product : Lovely colour decent size storage jar for tea etc
09-Jan-2020 Service:

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Service rating : I am satisfied with the quality of the products. But there were some water marks on the pie dish and it was not discounted.
Product : Nice product.
07-Jan-2020 Service:

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Service rating : Would recommend
Product : Good price, fast delivery
07-Jan-2020 Service:

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Service rating : Posted in time for Xmas and packaged carefully to ensure it arrived safe and sound.
Product : A gorgeous china mug, Granny loved it!
06-Jan-2020 Service:

Best price online, fast delivery, nicely packaged.
05-Jan-2020 Service:

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Service rating : Easy to use website, great prices and super fast delivery! Couldn’t be happier with the gifts I purchased, lovely to deal with.
Product : Bought as a gift, great price.
05-Jan-2020 Service:

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Service rating : Brilliant communication. Friendly and helpful. Prompt delivery.
Product : As expected. Beautiful quality.
03-Jan-2020 Service:

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Service rating : Product as expected, arrived promptly, good value
Product : Product as expected, arrived quickly, good price
03-Jan-2020 Service:

Product:

Service rating : Amazing service great choices of value for money items. Love the finishing touches of the wrapping if they are a gift. I reside in Australia and purchase gifts for my family who live in UK.
Product : Beautiful gifts
02-Jan-2020 Service:

Easy to order and arrived on time would use this website again.
02-Jan-2020 Service:

Product:

Service rating : I received my order quickly and it was very well-packaged. I’d definitely buy from Purple Holly again, I’ve recommended your site to friends and family and they were impressed by your range of goods online.
Product : I love them, my family loves them... and the friends I bought them...
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